Email
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Phone
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Province
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Province Foreign Agrigento Alexandria Ancona Aosta Arezzo Ascoli Piceno Asti Avellino Bari Barletta-Andria-Trani Belluno Benevento Bergamo Biella Bologna Bolzano Brescia Toast Cagliari Caltanissetta Campobasso Caserta Catania Catanzaro Chieti Como Cosenza Cremona Croton Wedge Enna Stop Ferrara Florence Foggia Forlì Cesena Frosinone Genoa Gorizia Grosseto Imperia Isernia L'Aquila La Spezia Latina Lecce Lecco Leghorn Lodi Lucca Macerata Mantua Massa-Carrara Matera Messina Milan Modena Monza and Brianza Naples Novara Nuoro Oristano Padua Palermo Parma Pavia Perugia Pesaro and Urbino Pescara Piacenza Pisa Pistoia Pordenone Power Meadow Ragusa Ravenna Reggio Calabria Reggio Emilia Rieti Rimini Rome Rovigo Salerno Sassari Savona Siena Syracuse Sondrio South Sardinia Taranto Teramo Terni Turin Trapani Trento Treviso Trieste Udine Varese Venice Verbano-Cusio-Ossola Vercelli Verona Vibo Valentia Vicenza Viterbo
Customer
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Type of Client Residential Customer (Private) Condominium / Condominium Administrator Company/Industrial Client Public Entity/Institution Customer with plant under Lease or Operational Rental Customer with system purchased from a third party (not installed by Myenergy) Client being quoted / negotiated Customer already active in Energy Community Installer / Authorized Outside Technician Other (specify)
Customer
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Title Ticket
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Description
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Category
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Category Photovoltaic System Bills and Consumption Monitoring and app support Maintenance and operations Contract, documents and warranties Post-Sales Inquiries Technical and commercial support Administrative issues Renewable Energy Communities (RECs) Other/ Unspecified
Priority
Priority Low Media High
Issue
Type of assistance
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Type of assistance Portal/app access Out-of-date data Problems with Wi-Fi / connection Home network change
Type of assistance
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Type of assistance Reading self-consumption data Unperceived savings Comparison of consumption and production Clarification on deductions/incentives.
Type of assistance
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Type of assistance Insufficient production Monitoring not working Inverter alarm / technical errors System off/not active Connection to the power grid
Type of assistance
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Type of assistance Inspection request Panel cleaning or technical verification Replacement of components (inverters, optimizers, etc.).
Type of assistance
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Type of assistance Copies of contracts or certifications Warranty questions GSE / ENEA documentation request Plant ownership transfer
Type of assistance
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Type of assistance Plant upgrade/add batteries Extension monitoring Efficiency improvement/heat pumps Additional energy consulting
Type of assistance
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Type of assistance Updated quote Business contact request Request new bid (e.g., additional plant, column, etc.).
Type of assistance
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Type of assistance Payments and deadlines Invoices or credit notes Customer header change
Type of assistance
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Type of assistance Membership application Support for configuration Doubts about benefits or requirements
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